be100 Casino Privacy Policy

1. Introduction and Scope

be100 Casino ("be100," "we," "us," or "our") operates the online gaming platform accessible at be100.app (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use our services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and safeguard your personal information in connection with your use of the Platform.

This Policy applies to all users of the be100 Platform, including registered account holders, visitors who browse the Platform without registering, and any other individuals whose personal data we process in connection with our services. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference. If you do not agree with the practices described in this Policy, please discontinue your use of the Platform immediately.

be100 complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are registered as a personal information controller under applicable Philippine law.

2. Information We Collect

be100 collects personal information that is necessary to provide our services, comply with legal obligations, and improve the user experience on our Platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number provided during account creation.
• Identity Verification Documents: Government-issued photo identification (e.g., Philippine passport, driver's license, national ID), proof of address documents, and other KYC documentation required for account verification.
• Financial Information: Payment method details, including GCash account numbers, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other Philippine banks), and transaction history.
• Communications: Messages, emails, live chat transcripts, and other communications you send to our customer support team.
• Responsible Gaming Information: Self-exclusion requests, deposit limits, loss limits, and other responsible gaming preferences you set on the Platform.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries, and other interactions with the Platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from within the Philippines.
• Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation data and fraud screening results from payment service providers.
• Identity Verification Services: Results from third-party KYC and anti-money laundering screening services.
• Game Providers: Game session data, wagering history, and outcome records from our licensed game providers.

3. How We Use Your Information

be100 uses the personal information we collect for the following purposes:

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, be100 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing access to the Platform, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, AML obligations, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Sharing and Disclosure of Information

be100 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification services, cloud hosting providers, customer support platforms, and analytics providers. These service providers are contractually bound to process your data only on our instructions and in accordance with this Policy.

5.2 Game Providers

To facilitate your gaming sessions, we share necessary session data with our licensed game providers. These providers are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose other than providing the game services.

5.3 Regulatory and Legal Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering laws and gaming regulations.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

5.5 With Your Consent

We may share your information with third parties in other circumstances with your explicit prior consent.

6. Cookies and Tracking Technologies

be100 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled. They include session cookies that maintain your login state, security cookies that protect against fraud, and cookies that remember your preferences during a session.

6.2 Analytics Cookies

We use analytics cookies to understand how users interact with the Platform, which pages are most visited, and how users navigate through the site. This information helps us improve the Platform's design and functionality. Analytics data is aggregated and anonymized where possible.

6.3 Functional Cookies

Functional cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limits, to provide a more personalized experience.

6.4 Marketing Cookies

With your consent, we may use marketing cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time through your browser settings or our cookie preference center.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Platform. For more information about managing cookies, refer to your browser's help documentation.

7. Data Retention

be100 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship, as required by law.
• Customer Support Communications: Retained for three (3) years from the date of the last communication.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications.
• Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

be100 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Secure Infrastructure: Our Platform is hosted on secure, certified cloud infrastructure with regular security audits, penetration testing, and vulnerability assessments.
• Fraud Detection: We employ automated fraud detection systems that monitor transactions and account activity for suspicious patterns in real time.
• Incident Response: We maintain a data breach response plan and will notify affected users and the National Privacy Commission in the event of a data breach, as required by the Data Privacy Act of 2012.

While we take all reasonable steps to protect your data, no security system is completely impenetrable. You are responsible for maintaining the security of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

9. Your Rights and Choices

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. You may access most of your account data directly through your account settings.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You may update most of your information through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12 of this Policy. We will respond to your request within fifteen (15) days, as required by Philippine law.

10. Children's Privacy

The be100 Platform is not intended for use by individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from an individual under twenty-one (21) years of age, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to be100, please contact us immediately using the contact details in Section 12. We will investigate and take appropriate action, including account closure and data deletion.

be100 employs age verification measures during account registration and may request additional proof of age at any time. Users who provide false information about their age will have their accounts permanently closed and any funds forfeited.

11. Changes to This Policy

be100 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised Policy on the Platform.

We will notify you of material changes to this Policy by posting a prominent notice on the Platform or by sending you an email notification to the address associated with your account. Your continued use of the Platform following the posting of changes constitutes your acceptance of those changes.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

We will respond to all privacy-related inquiries within fifteen (15) days of receipt, as required by the Data Privacy Act of 2012. For urgent matters, please indicate "URGENT" in the subject line of your email.

You may also contact the National Privacy Commission of the Philippines if you have concerns about how we handle your personal data:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph